This document discusses how a person can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online through the Services Australia site.

To certify for JSP an individual should:

- be of certifying age for JSP

• meet Australian house requirements for JSP
• be unemployed, and
• trying to find work and ready to take part in activities that increase their chances of discovering a job, or
• unable to work, study or search for work due to medical condition, disease or injury, or
• used or studying complete time and are unable to undertake these due to a medical condition, health problem or injury and work or research study to return to
  
  If the customer has actually suggested they are unable to work due to a short-term incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours each week, however their earnings has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the customer is qualified to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they need to provide their checking account balances, evidence of income and work separation details.
  
  Customers can begin an early claim online. They will be able to finish Your individual information, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a suggestion notice 14 days before the eligibility date.
  
  A detained individual may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified but not payable when they declare.
  
  Customers transferring from an existing earnings support payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers must create a myGov account and link their Centrelink online account to it.
  
  Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and gain access to their connected Centrelink online account
• ensure their personal details are proper. From the menu, choose the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a reduced concern set as part of their online claim if they are:
  
  - currently in invoice of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is presented to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.
  
  The task will allow the customer to undertake a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers considered unable or inappropriate to complete an online claim or candidates. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a client begin a claim which can then be finished by the client in their Centrelink online account
  
  Remote consumers
  
  If the customer lives in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do organization and is not able or inappropriate to finish an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.
  
  The consumer must have:
  
  - the remote indicator showing on the Customer Overview, or
• a domestic address in a remote area
  
  To examine the address remains in a remote area:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to on behalf of their principal, provide an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, motivate the candidate to assist the person claim JSP using the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it may not be reasonable for a client to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have lowered their work prospects by relocating to a brand-new location.
  
  If this holds true, the Service Officer need to examine a possible MALEP work related exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to recognize a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job seekers are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a referral to a Labor employment force Australia or other expert supplier, will have a preliminary consultation booked during the Participation Interview. Attending this very first service provider consultation is known as the job candidate's RapidConnect requirement.
  
  Most of the times, conference RapidConnect requirements will identify the start date of the job hunter's income assistance payment. Note: this goes through job seekers fulfilling any waiting durations and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job applicants to the Workforce Australia online employment service. This excludes task applicants residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will immediately determine this and use the suitable rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might present to consumers throughout their online claim. Employer information, name and ABN, will be provided to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the company within the claim. If a client confirms the company, as soon as on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not verify the company, once on payment, the STP company may provide to the customer again when they report.