This document describes how an individual can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online via the Services Australia site.

To receive JSP a person must:

- be of qualifying age for JSP

• meet Australian residence requirements for JSP
• be out of work, and
• searching for work and prepared to participate in activities that increase their of discovering a job, or
• unable to work, study or search for work due to medical condition, health problem or injury, or
• used or studying complete time and are not able to undertake these due to a medical condition, illness or injury and have a job or fillboards.com study to go back to
  
  If the customer has shown they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their income falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours per week, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they should provide their checking account balances, evidence of earnings and employment separation details.
  
  Customers can begin an early claim online. They will be able to complete Your individual details, Your circumstances and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a tip notice 2 week before the eligibility date.
  
  A detained individual may lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they declare.
  
  Customers moving from a current income assistance payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers should create a myGov account and connect their Centrelink online account to it.
  
  Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - check in to myGov and gain access to their linked Centrelink online account
• guarantee their individual information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a lowered question set as part of their online claim if they are:
  
  - presently in receipt of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job is provided to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.
  
  The job will allow the consumer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for clients deemed unable or inappropriate to complete an online claim or candidates. ACC must also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client begin a claim which can then be finished by the client in their Centrelink online account
  
  Remote clients
  
  If the consumer resides in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote customers.
  
  The customer must have:
  
  - the remote indicator revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To inspect the address remains in a remote place:
  
  - browse the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of an individual, motivate the candidate to assist the person claim JSP using the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be affordable for wiki.vst.hs-furtwangen.de a customer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia need to identify if they have actually reduced their work potential customers by transferring to a brand-new place.
  
  If this holds true, the Service Officer must investigate a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to identify a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task hunters go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for a recommendation to a Workforce Australia or other specialist service provider, will have an initial consultation scheduled during the Participation Interview. Attending this first supplier appointment is known as the task hunter's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will identify the start date of the job applicant's income assistance payment. Note: this undergoes job hunters meeting any waiting durations and certification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new task applicants to the Workforce Australia online employment service. This leaves out job hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for trade-britanica.trade 55 years and over
  
  Single customer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately determine this and apply the appropriate rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to clients throughout their online claim. Employer information, name and ABN, will be presented to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to confirm the employer within the claim. If a customer verifies the company, when on payment, STP pre-filled earnings will be provided to the client when they report. If the client does not confirm the employer, as soon as on payment, the STP company may provide to the client once again when they report.